Service Plans
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| Network heartbeat and Internet connection |  |
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| Critical server hardware, applications and services | |
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| Workstation hardware and software | |
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| Scheduled network vulnerability and security scans | |
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| Real-time notification of system issues | |
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| Access to Web-based Pretecht Portal including: | |||
| Monitored devices location and status | |
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| Status indicator for any open issues | |
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| Reports including historical and trended data | |
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| Online service request form | |
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| Proactive operating system and application patch management | |
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| System security updates | |
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| Anti-virus updates and management | |
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| Anti-spam updates and management | |
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| Anti-spyware updates and management | |
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| Remote and on-site business hours support | Hourly Rate | Preferred Rate | Unlimited |
| Emergency after hours support (5pm-8:30am M-F, Sat/Sun) | |
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| Assignment of primary consultant for personalized service | |
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| Priority response | |
Our clients, when confronted with adding a full-time resource, have realized a 70% savings in their annual IT spending by using PretechtSM by SSE. The added dimension of preventive IT support is immeasurable in terms of time, money and frustration.